Question 1

How often should I oil my hair?

Accepted Answer

2–3 times a week is ideal for most hair types. Leave oil in for at least an hour — overnight for deeper conditioning — then wash with a gentle, sulphate-free cleanser.

Question 2

How long until rosemary oil shows results?

Accepted Answer

With consistent use (3× a week), most customers notice reduced hair fall within 4–6 weeks and visible new growth around 10–12 weeks.

Question 3

How do I place an order?

Accepted Answer

Add products to your cart, checkout with your details, and press Place Order. A WhatsApp message opens with your order pre-filled — just press Send and we'll confirm right away. You'll also receive an email confirmation.

Question 4

What payment methods do you accept?

Accepted Answer

We currently offer Cash on Delivery across Pakistan. You pay when your order arrives at your door.

Question 5

Can I change or cancel my order?

Accepted Answer

Yes — message us on WhatsApp (0300-0527443) before your order is dispatched and we'll adjust or cancel it, no questions asked.

Question 6

Are your products really organic?

Accepted Answer

Yes. We source single-origin, cold-pressed and handmade products from trusted local artisans and small businesses. No sulphates, parabens, mineral oils or synthetic fragrance — ever.

Question 7

Do your products have an expiry?

Accepted Answer

Being preservative-free, our products are best used within 6–12 months of opening. Each label carries its batch date. Store cool, dry and away from direct sunlight.

Question 8

Are your products tested on animals?

Accepted Answer

Never. Our products are cruelty-free and most are 100% vegetarian (egg yolk oil and desi ghee being the natural exceptions).

Question 9

How long does delivery take?

Accepted Answer

Orders are dispatched within 1–2 working days. Delivery takes 2–4 working days in major cities and 4–7 working days elsewhere in Pakistan.

Question 10

What are the delivery charges?

Accepted Answer

Flat Rs. 200 nationwide. Orders above Rs. 3,000 ship free.

Question 11

Should I patch test?

Accepted Answer

Always. Apply a small amount to your inner forearm and wait 24 hours. Natural doesn't automatically mean allergy-proof — even roses disagree with someone.

Question 12

Can I use facial oils on oily skin?

Accepted Answer

Yes — choose jojoba. It mimics your skin's own sebum and can actually reduce oiliness over time. Avoid heavy butters on breakout-prone areas.

Frequently Asked Questions

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